FAQ Topics
These are some of the common questions we get asked here at Direct Dust. If you have a question that is not listed, please contact us here.
Common Questions
If you are missing an item from your order please contact our team here.
If your bag of chalk gets damaged during shipping, please reach out to our team here. We'll get back to you with what to do next. Make sure to snap a photo of the damage as soon as it arrives so we can help sort things out.
Yes! We keep a consistent flow of chalk to all of our customer. Please contact us if you can't find what you need.
If you received an item that you did not order, please contact our team here.
Sadly, we currently only ship to addresses located in the United States.
Please expect your package to arrive 1-3 business days after receiving your tracking code.
We use the term "chalk bled" to describe how fine the chalk particles are when produced. Since we offer multiple grades, this is used to help quickly distinguish which type you have, weather that be Cloud, Rocky, or Liquid.
If you would like to cancel your order, please contact our team here.
Yes! As soon as we are ready to ship your order, we will send you an email with a tracking code. We use USPS for our shipments and they can be tracked here.
To create an account, please purchase your desired chalk and an account will automatically be created for you.
If you have lost your password or need to reset it, please go here.
What Is Climbing Chalk Made Of?
Rock climbing chalk is a specialized powder used by climbers to improve grip and reduce sweat on the hands. It’s primarily made from pure magnesium carbonate (MgCO₃), a natural mineral that absorbs moisture and enhances friction. When applied to the hands, climbing chalk helps maintain a dry and secure grip on rocks, holds, and climbing gear, making it an essential tool for climbers of all levels.
So What Is Magnesium Carbonate?
Magnesium carbonate is a white, odorless mineral that naturally occurs in the environment and is commonly used in rock climbing chalk. At Direct Dust, we use only pure magnesium carbonate in our chalk, ensuring the highest quality and performance. This pure form of chalk offers excellent moisture absorption, keeping your hands dry for a better, more controlled climb. Whether you’re bouldering, sport climbing, or tackling tough routes, our chalk helps you perform at your peak by providing a solid grip and reducing the risk of slipping.